MTA Customer Promise

MTA members are bound by a strict Code of Ethics.

MTA REQUIRES THAT EACH MEMBER WILL:

• Provide customers with high quality and honest service.
• Work with integrity and adhere to MTA rules, bylaws and policies.
• Ensure all business activities comply with relevant environmental laws and regulations.
• Are good employers: complying with employment laws and providing training.
• Ensure all advertising is accurate and not misleading.
• Ensure all business dealings meet industry best practice.
• Always work to positively promote the interests of the MTA brand.
• Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.
• Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.
• Respond to all customer enquiries and seek to resolve any complaints.
• Provide a safe work environment: considering staff wellbeing; managing stress; providing safe facilities, equipment and protection from hazardous substances; and providing safe work practices and ensuring they are always used and adhered to.
• Proactively uphold MTA standards and actively engage with requests by MTA to measure and maintain these standards.