2026
Vouchers and Gift Cards FAQs
The MTA Gift Cards and Vouchers have been around for a little while now but in case you have questions, we've put together key information that may assist.
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The MTA Gift Card platform has been suspended and all cards in circulation have now expired. If you wish to discuss an expired balance, please contact the Gift Team [email protected] or call 0800 00 11 44.
The MTA Gift Card platform has been suspended and all cards in circulation have now expired. If you wish to discuss an expired balance, please contact the Gift Team [email protected] or call 0800 00 11 44.
MTA Gift Vouchers are sent by courier with a signature required. Urban orders outside of Auckland made by 3.30pm, will be delivered in the next one to three business days. Due to high demand in Auckland, urban delivery orders made by 3.30pm should take two to three business days. Rural orders may take up to four days.
If you don’t receive your order within three days, please call 0800 00 11 44 to cancel your order.
No, Gift Vouchers do not expire.
MTA Gift Vouchers can be used at any MTA member, but not at VTNZ.
Depending on the situation, we'll do our best to help. Get in touch by sending us an email or giving us a call. The same applies if it is defaced, mutilated, altered, lost or stolen. Note that Gift Vouchers should be treated like cash as they can be spent by the person who holds them.
For orders over $1,500 please email the Gift Team or phone 0800 00 11 44.
Customer assistance
For enquiries or feedback, get in touch with our MTA Gift Card Team.
- Submit your feedback by email: [email protected]
- or simply give our friendly team a call on 0800 00 11 44.
