Cancellation Policy

1. Cancellation or other change by MTA

• MTA may occasionally need to cancel, reschedule, or relocate an event.
• MTA will advise attendees within a reasonable time of any cancellation, rescheduling, or relocation using the email address or phone number provided by the attendee at the time of booking.
• If an event is rescheduled or relocated, all registered attendees’ tickets will be automatically transferred to the new date and/or location.
• If an event is cancelled or the attendee cannot attend a rescheduled or relocated event (if one is available), then the attendee will be entitled to a full refund of the ticket price, including any applicable booking or transaction fees, but this must be advised at time of contact of the event being rescheduled or relocated.
  

> All bookings paid for by credit or debit card will be refunded by MTA to the purchasing card within a reasonable time after notification of the event cancellation.
> Invoices for direct credit invoice bookings (available to MTA members only) are not issued until after an event. As such, if an event is cancelled, no invoice will be created, and no payment will be expected.
> MTA will take all care in planning the events, however, will not be liable for any other losses incurred by an attendee as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.

2. Cancellation by attendee

• If an attendee wishes to cancel their booking, they should contact the person indicated on the event information. If an attendee is unable to find these details, they can contact [email protected]. Specific cancellation periods are noted below.

> Any event or training where catering is included – 7 days.
> First Aid courses – 48 hours.
> Webinars or Online trainings – 48 hours.
> All other events – 7 days

• Where a training or event providers cancellation policy differs from MTA policy, this will be clearly communicated at the registration process. Should a member cancel or No Show within the notified period then the training provider’s policy will take precedence.

> For all cancellations made prior to the minimum cancellation periods, the attendee will receive a full refund, including any applicable booking and transaction fees.
> All bookings paid for by credit or debit card will be refunded by MTA to the purchasing card within a reasonable time.
> Invoices for direct credit invoice bookings (available to MTA members only) are not issued until after the relevant event. These invoices will not be created, and no payment will be expected.
> For all cancellations made within the cancelation periods, the attendee is not entitled to a refund.

MTA may take extenuating circumstances into account and offer more lenient cancellation terms on a case-by-case basis. To discuss this please contact [email protected].

MTA reserves the right to amend this Cancellation Policy from time to time, at its discretion.