MTA holds events to deliver training, entertainment, information, and other services to MTA Members and, in some instances, non-members. MTA aims to deliver on every planned event, but from time-to-time events must be postponed, relocated, or cancelled due to unforeseen circumstances. Similarly, MTA understands that attendees must sometimes withdraw their participation in an event. This policy sets out how MTA will handle event cancellations (and other changes) and refunds of event fees.
> All bookings paid for by credit or debit card will be refunded by MTA to the purchasing card within a reasonable time after notification of the event cancellation.
> Invoices for direct credit invoice bookings (available to MTA members only) are not issued until after an event. As such, if an event is cancelled, no invoice will be created, and no payment will be expected.
> MTA will take all care in planning the events, however, will not be liable for any other losses incurred by an attendee as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
> Any event or training where catering is included – 7 days.
> First Aid courses – 48 hours.
> Webinars or Online trainings – 48 hours.
> All other events – 7 days
> For all cancellations made prior to the minimum cancellation periods, the attendee will receive a full refund, including any applicable booking and transaction fees.
> All bookings paid for by credit or debit card will be refunded by MTA to the purchasing card within a reasonable time.
> Invoices for direct credit invoice bookings (available to MTA members only) are not issued until after the relevant event. These invoices will not be created, and no payment will be expected.
> For all cancellations made within the cancelation periods, the attendee is not entitled to a refund.
MTA may take extenuating circumstances into account and offer more lenient cancellation terms on a case-by-case basis. To discuss this please contact [email protected].
MTA reserves the right to amend this Cancellation Policy from time to time, at its discretion.